Our Team

Erik Barnshaw

Erik Barnshaw

Founder and CEO

Erik began his career in the field of Information Technology in 1996 while working for the Methacton School District, setting up computer labs and expanding networks within the various school locations. In 2002, after gaining several years of experience working with other IT firms, he started ETB Services, Inc. Erik has over 23 years of hands-on experience building, maintaining, and troubleshooting IT systems of all sizes. He became a Microsoft Certified Professional in 1999 and holds a Bachelor of Science Degree in Information Technology from Peirce College in Philadelphia.  While staying current in business technology trends through self-study, peer groups, and hands on training sessions with our vendors, he has been able to grow ETB to more effectively serve our customers and support the local community.  Erik loves the Philadelphia area and enjoyed growing up in Audubon.  He currently lives in Worcester with his wife Karen and two boys Logan and Gabriel.


Peter Koop

Peter Koop

IT Support Director

Pete joined ETB Services, Inc. in 2007 after performing all in-house IT functions for a local small business. Pete is a motivated self-starter with over 18 years of firsthand experience in the IT field. His excellent troubleshooting skills and natural enjoyment of figuring things out enable him to resolve the most difficult and unusual IT issues. Pete's superior technical skills and initiative has taken him up through the ranks of ETB. We have enjoyed watching him excel in his leadership role as our IT Support Director and know he will continue to grow within our company and serve our customer base with unmatched talent.  Pete spends his down time with his wife and daughter, riding motorcycles, and playing ice hockey.


Karen Barnshaw

Karen Barnshaw

Human Resources Manager

Karen joined our ETB team in 2011. After many years of experience in a corporate environment, Karen was ready to expand her talents into the small business community. She holds a Bachelor of Science Degree in Marketing from Syracuse University. Her past experience in Marketing, Advertising, Sales, Purchasing, and Management have prepared her for the multiple positions she has held during her time at ETB. She has filled the various needs of our team as our business has evolved and steering our growth and communications with customers, vendors, and business partners. As home and our two boys have become a bigger part of her day-to-day, she has managed to balance those responsibilities while continuing to be an integral part of our ETB team.


Steve Cole

Steve Cole

IT Support Administrator

Steve joined ETB Services, Inc. in 2016 with 7 years of hands on IT consulting experience doing installations, migrations, and various project work. He is most frequently onsite and customer-facing, while taking on leadership responsibilities as well. He holds a BS in Information Science and Technology from Temple University and has strong people skills, the ability to think on his feet, and is always up for a new challenge.  Steve always has at least one project going on at his home, which he shares with his wife and two daughters.


Andy Plum

Andy Plum

IT Support Engineer

Andy joined ETB Services, Inc. in 2017 with 5 years of IT consulting experience doing day to day support, installations, migrations, and various project work with both government and private corporations.  He joined our team as an IT Support Administrator but was quickly promoted to an IT Support Engineer position.  He continues to take on leadership responsibilities and we know his love for learning will always push him to advance his technical skills.    Andy was Valedictorian of his high School and enjoys gardening, cooking, and renovating his house.


Matt Cordivari

Matt Cordivari

IT Support Administrator

Matt joined ETB Services, Inc. in 2018 with over 10 years of IT support experience. He prefers to work in the trenches of the day-to-day activities and directly with customers.  He utilizes his strong communication skills to create an environment where expectations are managed and everyone feels informed of what is happening.  He graduated Summa Cum Laude from the Lincoln Technical Institute with an Associate Degree in Applied Science in PC Systems and Networking. Matt enjoys cooking, outdoor activities, and spending time with long-time friends.


Dan Bliss

Dan Bliss

Bookkeeper

Dan joined ETB in 2017 with over 45 years of accounting and bookkeeping experience.  He holds a BA in Business Administration, Accounting from Franklin and Marshall College.  After several years of experience in the financial world, he decided to go back and get an MBA in Health Administration from Temple University. Although his work with us began on a temporary basis, we quickly realized he would be a great addition to the ETB team and hired him to work directly with us.  He brings a wide array of financial experiences as well as a natural interest in technology. He is currently restoring an old farmhouse, which he lives in with his wife and daughter.


Jordan Petaccio

Jordan Petaccio

IT Support Administrator

Jordan joined ETB in 2019 with 4 years of experience supporting end users with desktops, laptops, mobile devices, and various peripherals.  As the newest member of our team, he hit the ground running and quickly fit right in.  He is a bright individual, who enjoys working with our customers until the problem is solved.  You will find his approach to be patient and accommodating, yet goal-oriented and driven to completely solve the problem.  He holds an Associate Degree of Applied Science in Computer Networking from Montgomery County Community College and enjoys a healthy lifestyle and quiet nights at home with his wife