ETB Network Assurance
Stop waiting for your technology to break
When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime.
But what if you could keep your IT from breaking in the first place? With ETB Services, you can.
With ETB Basic Network Assurance, you can expect:
- Peace of mind – your systems are monitored 24/7
- Less downtime – we identify and fix issues before they cause problems
- Fewer disruptions – we provide most services remotely or overnight
- Predictable budgeting - all-inclusive, all-you-can-use, flat-rate IT services
We offer two levels of service to meet your needs, ETB Basic Network Assurance and ETB Complete Network Assurance.
ETB Basic Network Assurance
This level of service provides our customers with the foundation needed for managing their IT needs efficiently and effectively. We start by providing 24/7 monitoring of all aspects of your network, performing routine maintenance, and making sure all systems are fully “patched” and updated against failures. But, we don’t just stop there: We also make sure you are protected against viruses and spyware, your Internet connection is working to its full potential, and that fully functional backups are taking place on a routine basis. If you or one of your employees needs assistance for any reason, even if it’s a simple “how-to” question, you’ll receive a quick response from our locally staffed helpdesk!
ETB Complete Network Assurance
If you’re looking to gain even more from your IT investments, then ETB Complete Network Assurance builds on the great services offered in our Basic package and enables your company to gain a true competitive advantage from its technology. Under this program you’ll have dedicated members working on four different areas we know are vital to IT operations. We’ll take the time to learn about your business and what we can improve upon in your IT to better support your daily operations and efforts. You’ll enjoy regularly scheduled onsite visits, monthly executive reports, and periodic reviews from our virtual chief information officer (vCIO) to help plan for future technology decisions.
If you’re ready to take the next step, please get in touch with us today to see how we can help you!