IT Support Engineer

Summary:

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses.  This position will be responsible for executing IT projects and the handling of Level 3 requests for our customers and requires flexibility to work outside of normal business hours. This position demands a strong Level II/III support skill set, great organizational skills, and excellent communication. If you like working with all sorts of different technologies in a fast-paced environment, then we’d love to hear from you!

Responsibilities:

  • Complete customer IT projects by meeting established expectations with all parties involved
  • Provide Level 3 support to our IT Support Administrators
  • Maintaining and meeting all customer SLAs
  • Provide professional self-management and self-direction utilizing our technology toolsets
  • Give feedback on the enhancement of our service delivery and improving our processes
  • Furnish written documentation of work performed and accurate time tracking for all activities

Qualifications:

  • Ability to understand and implement information technology plans which outline individual tasks, milestones, completion estimates, and project status
  • Work directly with the CTO to plan and implement new technologies to fulfill customer needs
  • Setup, Migrate, and Support Windows Server Infrastructure 2003-2019
  • Setup, Migrate, and Support Windows Active Directory infrastructure
  • Setup, Migrate, and Support on premise and hosted email / file sharing systems, such as Office 365, G Suite, Exchange 2010-2019, DirectAccess, DropBox, OneDrive, Teams
  • Design, setup, and support Firewalls, Switches, WAPs, and overall network infrastructure for new and existing networks from LAN to WAN
  • In-depth knowledge of DHCP, DNS, VLANs, routing protocols, NAT, PAT, and WAN security
  • Setup server hardware for physical and virtual environments to include in-depth knowledge of: server storage methods, Hypervisor configurations, and clustering
  • Experience with hosted VoIP solutions and deployment planning

Requirements:

  • A minimum of 5 years of experience in an IT Consulting position or at a MSP
  • Bachelor’s Degree or higher; IT related is preferred
  • At least 1 or more IT related certifications such as MCSA, MCSE, NET+, CCNA, CSSP
  • Familiarity with ConnectWise or similar ticketing system for time and record keeping
  • Ability to work well under pressure, prioritize, and meet established goals in a timely manner
  • A valid driver’s license
  • Must pass a background check

We Offer:

  • Competitive salary: $70K – $80K (commensurate with experience) with bonus potential
  • Company paid holidays plus 15 PTO (paid time off) days to start
  • Health, dental, and vision insurance coverage plus retirement plan with up to 3% company match
  • Cell phone reimbursement and all necessary tools, including company vehicles for the position
  • Certification testing support and training, plus certification reimbursement
  • An outstanding culture, modern office space, and a fun environment with regular team building events

To apply:

  • Follow the link below to apply for this position. You will be required to submit your resume and complete some pre-employment testing, which could take 30-45 minutes to complete
  • Click Here to Apply!